Capture the moment.Relive it forever.

Choose your event, then browse its folders. If your event offers athlete matching, use it as a starting point and check the other folders for action shots it may miss.

Ask your club or event organiser for the event password. If you cannot get access, contact us with the event name.

Press and hold the + selection button on a photo, then keep your finger down and slide across the photos you want. Lift your finger to finish. Start on + rather than the middle of the image. Tap a selected photo’s selection button to remove it.

Select a photo, then hold Shift while selecting another to select a range. Click an image to view it larger; use its + button to add it to your selection.

Yes, within the same event. Your selection stays in your cart as you browse other folders. Use Review package to check what you have chosen before checkout.

Selections are saved in this browser when storage is available. Use the same device and browser to return. Private browsing, clearing website data or switching devices can remove or hide your saved selection. Review it before paying.

The package updates automatically as your selected photo count changes. Check the current event’s package details and total before paying; prices and photo limits can vary by event.

Customer packages are for one athlete. Checkout asks you to confirm that the photos are of that athlete and that you are authorised to purchase them. Contact us about club or promotional purchases.

The available choices are shown at checkout. Debit or credit card opens the secure Stripe payment form; PayPal has its own flow. Apple Pay may appear within the card-payment form when supported and enabled.

A separate Charles Medias account is not required for a standard customer purchase. Enter an email address you can access so you can receive your download link. Approved gym-owner accounts use a separate sign-in process.

First check your email and My photos for a confirmed order. An unfinished checkout is not proof that a payment succeeded or that a card was declined. If you see a bank charge but no order, contact us before paying again.

Contact us promptly with your event name, order email and payment reference if you have one. Explain what happened so the order can be checked. Never send a card number, security code or password.

You receive digital JPEG photographs. Purchased originals are full resolution and watermark free. The gallery shows smaller watermarked previews for browsing.

Downloads become available after payment is confirmed. Check the email address used at checkout, including junk or spam. You can also use My photos to find your purchases.

Check junk or spam, then open My photos and use the email entered at checkout. If you may have typed it incorrectly, contact us with the event and payment reference. Avoid making another purchase just to get a link.

On your download page, use Save to Photos when offered and choose Save Images in the sharing menu. A ZIP download usually goes to Files: tap it to extract the pictures, then save them to Photos. For large collections, a computer is easier.

Full-resolution collections are large and may need preparation before downloading. Keep the page open and use a reliable connection with enough free storage. If interrupted, return to your purchase link and try again.

Standard customer download links are available for seven days after confirmed payment. Save your originals and keep a backup. Gym-owner deliveries have a separate 20-day window once ready. Contact us if a customer link has expired.

Screenshots and gallery previews are smaller and may include a watermark. Download the purchased original JPEGs for the best available quality instead of saving a screenshot.

Contact us with the event, day, session, club and apparatus or activity. Not every moment is guaranteed to have been photographed, but those details make a search much easier.

Contact us about an approved gym-owner account and club promotion packages. Club purchases have separate selection limits, release dates and usage conditions.

Yes—use Contact with your event date, location, sport and the coverage you need.

Use Contact on this page. For an order question, include the event name and the email you used to buy your photos. A screenshot of an error can help, but hide any private payment details.