Capture the moment.Relive it forever.

For upcoming events using the new pricing, customer prices are $45 for 1–4 photos, $75 for 5–10, and Full meet at $100 for 11–50 selected photos. Above 50, add $2 per extra photo. All prices are AUD and apply to one athlete for personal use.

For example: 4 photos = $45; 5 = $75; 10 = $75; 11 = $100; 50 = $100; 51 = $102; 75 = $150; 100 = $200. Adding or removing photos updates the total automatically. Event-specific prices may differ; your event gallery and checkout show the current prices.

For events using the new pricing, Full meet includes up to 50 selected photos, with additional photos charged at the displayed unit price. Finalise your selection before paying. Photo selections lock after payment and cannot be swapped or topped up. A later selection is a separate purchase. It is the package name, not a promise of unlimited photos. NSW Country Championship keeps its existing full-athlete pricing and unlimited entitlement, including new purchases from that gallery. Earlier unlimited purchases also retain their original access.

For upcoming events using the new gym pricing, the price is $175 for up to 100 photos, then $1.50 per extra photo until the $350 package price is reached, covering up to 250 photos. For example, 150 photos cost $250, 200 cost $325, and 250 cost $350. Larger collections need an approved tailored quote, starting at $350 plus $1 per photo above 250. Event-specific settings and approved quotes take precedence.

Gym packages cover multiple athletes for club promotion. Files and download links must not be distributed to athletes or families.

Choose your event, then browse its folders. If your event offers athlete matching, use it as a starting point and check the other folders for action shots it may miss.

Ask your club or event organiser for the event password. If you cannot get access, contact us with the event name.

Press and hold the + selection button on a photo, then keep your finger down and slide across the photos you want. Lift your finger to finish. Start on + rather than the middle of the image. Tap a selected photo’s selection button to remove it.

Select a photo, then hold Shift while selecting another to select a range. Click an image to view it larger; use its + button to add it to your selection.

Yes, within the same event. Your selection stays in your cart as you browse other folders. Use Review package to check what you have chosen before checkout.

Selections are saved in this browser when storage is available. Use the same device and browser to return. Private browsing, clearing website data or switching devices can remove or hide your saved selection. Review it before paying.

The package updates automatically as your selected photo count changes. Check the current event’s package details and total before paying; prices and photo limits can vary by event.

Customer packages are for one athlete. Checkout asks you to confirm that the photos are of that athlete and that you are authorised to purchase them. Contact us about club or promotional purchases.

The available choices are shown at checkout. Debit or credit card opens the secure Stripe payment form; PayPal has its own flow. Apple Pay may appear within the card-payment form when supported and enabled.

A separate Charles Medias account is not required for a standard customer purchase. Enter an email address you can access so you can receive your download link. Approved gym-owner accounts use a separate sign-in process.

First check your email and My photos for a confirmed order. An unfinished checkout is not proof that a payment succeeded or that a card was declined. If you see a bank charge but no order, contact us before paying again.

Contact us promptly with your event name, order email and payment reference if you have one. Explain what happened so the order can be checked. Never send a card number, security code or password.

You receive digital JPEG photographs. Purchased originals are full resolution and watermark free. The gallery shows smaller watermarked previews for browsing.

Downloads become available after payment is confirmed. Check the email address used at checkout, including junk or spam. You can also use My photos to find your purchases.

Check junk or spam, then open My photos and use the email entered at checkout. If you may have typed it incorrectly, contact us with the event and payment reference. Avoid making another purchase just to get a link.

On your download page, use Save to Photos when offered and choose Save Images in the sharing menu. A ZIP download usually goes to Files: tap it to extract the pictures, then save them to Photos. For large collections, a computer is easier.

Full-resolution collections are large and may need preparation before downloading. Keep the page open and use a reliable connection with enough free storage. If interrupted, return to your purchase link and try again.

Standard customer download links are available for seven days after confirmed payment. Save your originals and keep a backup. Gym-owner deliveries have a separate 20-day window once ready. Contact us if a customer link has expired.

Screenshots and gallery previews are smaller and may include a watermark. Download the purchased original JPEGs for the best available quality instead of saving a screenshot.

Contact us with the event, day, session, club and apparatus or activity. Not every moment is guaranteed to have been photographed, but those details make a search much easier.

Contact us about an approved gym-owner account and club promotion packages. Club purchases have separate selection limits, release dates and usage conditions.

Yes—use Contact with your event date, location, sport and the coverage you need.

Use Contact on this page. For an order question, include the event name and the email you used to buy your photos. A screenshot of an error can help, but hide any private payment details.